Want to Accelerate Your Business? Outsourcing Could be the Secret.

It’s a common problem that all business owners face at some point – how to get everything done in a limited amount of time without sacrificing their own quality of life. When your business is growing and you have more to do, but not necessarily more team members to help to do the work, it can be easy to become overwhelmed.

The answer to this problem is simple. As soon as your attention is being consumed away from sales and customer service, pause and think about where YOUR time is most valuable. For any business owner, that time is best spent on growing your customer base and nurturing leads. Any tasks that distract you from that focus are prime targets for outsourcing.

Outsourcing also allows business owners to manage growth in a scalable and cost effective manner. When a task – say bookkeeping – is taking your time away from more valuable tasks, but you don’t have the need for a permanent internal resource, outsourcing is the perfect interim solution to manage this in-between period of business growth. After all, the cost of an employee is more than just their salary – you also need to factor in additional costs like insurance, superannuation, office space and IT infrastructure. Suddenly a contractor’s hourly rate can become a lot more reasonable! Then once your business has grown further, there may be a tipping point when it makes sense to create a dedicated internal role. Outsourcing allows you to dial this capacity up and down in a scalable way that meets the unique needs of your business.

What to Outsource

Essentially, you should consider outsourcing any function that distracts your attention from sales and growing your business. Here’s a list of a few ideas to get you started:
– Bookkeeping
– Graphic design
– Data entry
– Rostering and payroll

– Email and calendar management
Social media management
Marketing

Depending on the skill set required, you can find excellent outsourcing solutions both within Australia and internationally. There are a number of websites, such as Upwork, that can connect you with a range of freelancers with different skills, as well as companies that specialise in managing these relationships for businesses. As well as searching online, don’t forget to ask your network for any recommendations and referrals.

10 tips to successfully manage outsourcing relationships

1. Define what you want to achieve and the required skills and resources

2. Know your desired results
3. Complete due diligence: ask to see portfolios and samples, check references and so forth
4. Know your budget, but don’t select only on price
5. Clearly communicate expectations – use written contracts to document scope of work and expected standards
6. Set realistic timeframes
7. Regularly monitor performance and set agreed performance milestones
8. Ensure copyright for any original work, such as design work, writing, computer code and so forth, is passed on to your business upon payment

9. Get legal advice to protect your business from any wrong doing by contractors
10. Start with small projects and increase the scope when your outsourcing partners have proven they can satisfactorily deliver

Have you used contractors to outsource non-core business functions? What benefits have you experienced as a result? If you are reluctant to outsource, what are the concerns that are stopping you? We’d love to speak about how we could help your business to improve its performance.  Email info@b-x.com.au or phone 1300068229

Are you Harnessing Social Media for your Business?

 

Social media is constantly changing and so is the way that we use each different platform. Despite its ever-evolving nature, social media isn’t going anywhere anytime soon and your business should be jumping on board to see where it could take you.

Different social media platforms work well for different businesses, so it’s important to take the time to consider each platform carefully to decide which one will work the best for your business.

Facebook

Many of us have our businesses listed on Google – after all, it is one of the first places potential customers will look. Facebook allows you to provide all the usual information – business hours, location, descriptions, reviews and images of premises etc – with the added bonus of interactivity.

Facebook lets your customers interact with you through events, photos, uploading their own reviews and messaging you directly to get their answers. Facebook is a great hub for interactivity and, after Google and your website, it’s one of the first places your potential customers will go to find out more about your business.

Instagram

Instagram is especially useful if your business is product-based. A well-shot photo of your product may just catch the eye of a potential customer. The platform relies heavily on hashtags, which means that your image has the potential to make a big splash in the Instagram world.

Out of all the popular social media platforms, Instagram provides the most scope for creativity, which means that you can let your business personality shine through visually.

Instagram also offers business pages which means you can gain insight into how your followers are responding to your content and it provides an option for your followers to easily send you an email to find out more.

LinkedIn

LinkedIn is useful for building your professional network and sharing news about your business. The platform is perfect when you’re looking to grow your business and find new staff and it’s also a great tool to check up on your competitors!

LinkedIn also provides rooms for articles – formerly known as Pulse – an extension of the platform which allows you to write your own long-form content and share with your network – this is perfect, especially if your own website doesn’t support a blog.

There are plenty of other platforms out there that could be right for your business. Snapchat and Twitter have been useful for businesses that like to update immediately or show behind the scenes information, while YouTube is great for sharing videos highlighting events or even create ‘how-to’ videos for your products.

Using social media is all about getting your name out there, growing both your professional network and your customer network and, most of all, having a bit of fun with your business.

At Bx, we’d love to know how you’re using social media to boost your business – if you’re still unconvinced on the topic of social media, try talking it over with some like-minded peers at one of our networking groups to see how others are harnessing social media. Visit http://bxbusinessnetworking.com.au/

Business Expert Spotlight: Karen Dempsey ‘The Real Biz Networking’

This blog, meets one of our experts, Karen Dempsey from “The Real Biz Networking” – to not only understand their area of expertise but to understand what it is about their mindset that makes them ‘x-ponential’.

During our Business For Life 12 month program, it’s all about connecting, learning and growing – which is why I’m so passionate about aligning the right experts and delivering world-class education to help support our community. 

Throughout the year, participants connect with like-minded people in an x-ceptional learning and networking environment, enabling a community of support and collaboration. Our experts cover every element of business: HR, IT, Finance, Sales, Marketing, Communications, Mindset, Leadership and Productivity.

 

Networking: Karen Dempsey, The Real Biz Networking.

Karen & Grant Dempsey

Karen & Grant Dempsey

If you’re a small business owner uncomfortable with the idea of networking, The Real Biz Networking Group offers a great way of learning and improving on your networking skills in a supportive, friendly environment. With meetings across Sydney and Canberra, director Karen Dempsey believes it is the relaxed, friendly culture that makes The Real Biz Networking the success that it is.

“Each member is encouraged to relax, connect and build quality, trusted business and social relationships without feeling pressured,” says Karen. Bx caught up with her to ask her a few Exponential questions:

What 4 things does a small business owner need to do to be x-ponential?

  1. Think of your business like an organisation and build a network of people whose skills you can draw on e.g. marketing, accounts, finance etc.
  2. Go with your gut – seek advice but make the decisions you believe are best for your product or service, It’s your time, money and energy you are investing, so listen to your intuition and back yourself.
  3. Don’t be afraid to fail, many great ideas have risen out of the ashes of failures. Fail fast so you waste the least time and money!
  4. Be accountable to someone e.g. a coach/board/mentor. Unless you are one of the 2% of the population who are highly driven, self-starting, burn the candle both ends people, then you need someone to check in on your progress to ensure you stay on target and achieve the goals you need to achieve.  Business is all about execution – having someone you are accountable to means you are more likely to be the person who makes it happen rather than the one who talks about making it happen.

 

What piece of advice you would offer to yourself in your first year of business, knowing what you do now?

It’s all about the money. Many people enter business thinking it will be easier than employment, that they can take time off whenever they want, they dream of the 4 Hour Work Week etc. but year one is really all about working your butt off to get cashflow happening. You need to hustle and hustle to get cash coming in otherwise you’ll be back on SEEK looking for work. Focus on the numbers and keep hustling until they work.

 

Who would you like to be sat on a 24 hr flight next to, and why?

Dame Judi Dench – at 80+ years of age, having had an extensive career as an actor I reckon she has probably seen and heard it all so she must have some fascinating stories and life lessons to tell. She has also risen to the top of an incredibly competitive, male-dominated industry, so she must know a thing or two about resilience and focus. If I could get her talking, I think the 24 hours would fly by.

 

Where would you like to be in your own business in 5 years time?

I have a real desire to work and travel domestically and internationally where I can include my kids, so I am working on some options to make that happen.

Karen can be reached via karen@therealbiz.com.au and, of course, you can benefit from her expertise if you choose to become a member of our 12 month Business for Life program. Learn more here.

Business for Life: Meet the Experts- Scott Gellatly, Bollo Empire

During our Business For Life 12 month program, it’s all about connecting, learning and growing – which is why I’m so passionate about aligning the right experts and delivering world-class education to help support our community.

 

Throughout the year, participants connect with like-minded people in an x-ceptional networking environment, enabling a community of support  and collaboration. Our experts cover every element of business: HR, IT, Finance, Sales, Marketing, Communications, Mindset, Leadership and Productivity.

 

This blog, meet one of our experts – to not only understand their area of expertise but to understand what it is about their mindset that makes them ‘x-ponential’.

 

Experts- Systems: Scott Gellatly, Bollo Empire.

 

Scott Gellatly grew up in a family of small to medium-sized business founders and what he observed became the motivation to create his own business, Bollo Empire.

Scott Gellatly

“I watched the struggle to break the growth ceiling and create successful, scalable businesses. As is true for many small business owners, they created jobs for themselves and it became frustrating. I watched it impact our family with the accompanying disappointment of never achieving dreams – which can be soul-destroying when you are pouring so much time and effort into a venture.”

 

This is the WHY that gets him up each day in Bollo Empire.  “I realised that the missing key to success was systemisation. Systems empower a team to deliver for you, so you are free to focus on the strategy and growth of your business. If you think a system is too hard to build, it’s worth remembering that well-designed systems set you free. You build them once, and then watch them repeat what they are designed to do, over and over. That’s our passion at Bollo Empire. Designing systems for small business owners so they are free to scale and grow easily.”

 

It is this passion that has seen Bollo Empire recognised as the leading Podio partner globally.

Podio is a platform that enables founders of small to medium enterprises to underpin their processes, tieing together CRM, Project Management, HR and Operations together in one place. The result is complete visibility over business data, enabling more informed decision making, operational efficiency and the ability to easily delegate processes to your team.

 

We asked Scott a couple of non-systems type questions, so you get to know the person behind the skills.

 

What 4 things does a small business owner need to do to be Exponential?

  1. It’s vital to get “off the tools” and focus on strategic growth. You cannot see the wood through the trees. You cannot build a successful business if you are stuck facing customers and solving tactical issues every day.
  2. Put systems in place – turn everything you do from sales to product/service delivery into a standardised repeatable process that can be delegated easily.
  3. Use software automation to reduce time spent on menial tasks and create an efficient operation.
  4. Create balance in your life. If business comes at the cost of life (whatever that means for you) then why are you doing it in the first place?

 

What piece of advice you would offer to yourself in your first year of business, knowing what you do now?

Think scalable from the beginning. Don’t invest in anything that won’t produce a scalable business at the end.

 

Who would you like to be sat on a 24 hr flight next to, and why?

Barack Obama. He is an inspiring leader who has faced what appeared to be insurmountable challenges – yet he overcame them. I’d be fascinated to sit next to him and discover how he did it.

 

Where would you like to be in your own business in 5 years time?

I would be practicing what I preach: so in a purely director’s role, focusing on strategy and direction of business. I would also spend my time studying and creating my next business!
Scott can be reached via https://bolloempire.com.au/book and, of course, you can benefit from his expertise as a member of our 12 month Business for Life program. Learn more here.

There’s loads of tools to get your website working harder and your marketing to get results. Bx coaching can help you find the right tools for your business and pave the way for your success. Call Bx on 1300 068 229 or find out about our Business for Life Program.

Business for Life: Meet the Experts- Kathryn Macmillan, Nine To Three

During our Business For Life 12 month program, it’s all about connecting, learning and growing – which is why I’m so passionate about aligning the right experts and delivering world-class education to help support our community.

 

Throughout the year, participants connect with like-minded people in an x-ceptional networking environment, enabling a community of support  and collaboration. Our experts cover every element of business: HR, IT, Finance, Sales, Marketing, Communications, Mindset, Leadership and Productivity.

 

This blog, meet one of our experts – to not only understand their area of expertise but to understand what it is about their mindset that makes them ‘x-ponential’.

 

Experts- HR: Kathryn MacMillan, Nine To Three Employment Solutions

 

Kathryn has more than eighteen years of experience in recruiting and managing staff. She is a specialist in the field of business administration, small business management and bookkeeping. With an in depth knowledge of many industries and their varied recruitment needs, she and her team can structure your HR so it works to help free you from compliance and employment contracts. Yet more than that, she is passionate about small business, growth and community and the force behind the St George and Sutherland Shire’s Biggest Business Morning Tea. We asked Kathryn a couple of non-HR type questions, so you get to know the person behind the skills.

 

1) From your area of expertise, what four things does a small business owner need to do to be Exponential?

Working in the HR space, I’ve seen so many personality types who succeed. There’s notKathryn Macmillan one type of personality, but there are traits I see over and over. These are:

Be resilient – never give up, even when you feel hopeless. It’s that resilience that delivers on goals.

Think outside the box – it’s a well-worn phrase but there are plenty of people happy to stay in the box, so look outside of it.

Always believe in yourself – sometimes that can be hard (see my point about resilience) but, no matter how large a team you build, you are always going to have to remember to believe in yourself first.

Don’t listen to the dream takers – you are the sum of the seven people you hang around with the most. Choose dream supporters and champions around you, as well as the ones who give you the real and honest reality checks. But never settle for people who will say you can’t do it.

 

2) One piece of advice you would offer to yourself in your first year of business, knowing what you do now?

We can be so impatient! Especially now as technology speeds our world and flow of information up. I’d tell my one-year old business self: slow and steady wins the race.

 

3) Who would you like to be sat on a 24 hr flight next to, and why?

My husband because he is the best person in the world to travel with, or perhaps Shakespeare – how did he know so much about Italy – did he really write all the plays? Or possibly Leonardo da Vinci – why did you only paint 16 paintings and do you know I intend to see all 16 before I die? I’d love to know who was the model for David.

 

4) Where would you like to be in your own business in 5 years time?

I am blessed with a great team. So I’d like to be contracting back to the business once in a blue moon!
Kathryn can be reached via http://www.nine2three.com.au/ and, of course, you can benefit from her expertise as a member of our 12 month Business for Life program. Learn more here.

There’s loads of tools to get your website working harder and your marketing to get results. Bx coaching can help you find the right tools for your business and pave the way for your success. Call Bx on 1300 068 229 or find out about our Business for Life Program.

Could Outsourcing be the Secret to Accelerating Your Business Growth?


It’s a common problem that all business owners face at some point – how to get everything done in a limited amount of time without sacrificing their own quality of life. When your business is growing and you have more to do, but not necessarily more team members to help to do the work, it can be easy to become overwhelmed.

The answer to this problem is simple. As soon as your attention is being consumed away from sales and customer service, pause and think about where YOUR time is most valuable. For any business owner, that time is best spent on growing your customer base and nurturing leads. Any tasks that distract you from that focus are prime targets for outsourcing.

Outsourcing also allows business owners to manage growth in a scalable and cost effective manner. When a task – say bookkeeping – is taking your time away from more valuable tasks, but you don’t have the need for a permanent internal resource, outsourcing is the perfect interim solution to mana
ge this in-between period of business growth. After all, the cost of an employee is more than just their salary – you also need to factor in additional costs like insurance, superannuation, office space and IT infrastructure. Suddenly a contractor’s hourly rate can become a lot more reasonable! Then once your business has grown further, there may be a tipping point when it makes sense to create a dedicated internal role. Outsourcing allows you to dial this capacity up and down in a scalable way that meets the unique needs of your business.

What to outsource

Essentially, you should consider outsourcing any function that distracts your attention from sales and growing your business. Here’s a list of a few ideas to get you started:
– Bookkeeping
– Graphic design
– Data entry
– Rostering and payroll

– Email and calendar management
– Social media management
– Marketing

Depending on the skill set required, you can find excellent outsourcing solutions both within Australia and internationally. There are a number of websites, such as Upwork, that can connect you with a range of freelancers with different skills, as well as companies that specialise in managing these relationships for businesses. As well as searching online, don’t forget to asOutsourcingk your network for any recommendations and referrals.

10 tips to successfully manage outsourcing relationships

1. Define what you want to achieve and the required skills and resources

2. Know your desired results
3. Complete due diligence: ask to see portfolios and samples, check references and so forth
4. Know your budget, but don’t select only on price
5. Clearly communicate expectations – use written contracts to document scope of work and expected standards
6. Set realistic timeframes
7. Regularly monitor performance and set agreed performance milestones
8. Ensure copyright for any original work, such as design work, writing, computer code and so forth, is passed on to your business upon payment

9. Get legal advice to protect your business from any wrong doing by contractors
10. Start with small projects and increase the scope when your outsourcing partners have proven they can satisfactorily deliver

Have you used contractors to outsource non-core business functions? What benefits have you experienced as a result? If you are reluctant to outsource, what are the concerns that are stopping you? We’d love to speak about how we could help your business to improve its performance. Call Bx on 1300 068 229 or find out about our Business for Life Program.

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Matt’s passion is, and has always been, helping people achieve success through growth and development, and specialises in leadership.

Matt has trained and mentored with internationally renowned author and speaker John C. Maxwell, as well as Les Brown and Terry Hawkins. Matt is proud to teach with John Maxwell and is part of the John Maxwell Leadership Team.

Matt’s training is always enjoyable, humorous, and full of energy, making both the experience and the learning lots of fun. Matt is a man on a mission to help people achieve great success both personally and professionally.

 

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Time to Ditch the Fear of Failure

Time to ditch the fear of failure

Everyone views failures differently – what might be a triumph for one could be a major disappointment for another. You may have experienced this in school while your classmates shielded their results from one another, knowing that everyone’s standards are slightly different. Failure has a lot of negative connotations but perhaps surprisingly, it can be taken positively too.

There are many, many sufferers of atychiphobia – the fear of failure – but we can safely bet that, if you’ve embarked on your business journey, you are not one of these people. Those who are scared of failure often don’t even try at all, in case failure rears its head.

Realistically, failure is rife in the business world. Running from it may mean that you miss out on a lot of opportunities for your business to grow. It’s also not healthy to run head first into every opportunity recklessly, without considering the implications. As with everything, approaching failure is an art and requires a great deal of balance.

You will fail…..get used to it.

It’s undeniable! Growing a business comes with its own unique set of risks, meaning that failure is definitely on the cards.

In 1955, two men created a type of putty which was intended to be wallpaper cleaner. They seriously misjudged the demand and ended up with a product that seemed to be a huge failure. By chance and a few convenient connections, the product ended up on the table at a nursery school where it was an instant hit. The children loved it and found it a much better material to use when they were moulding their imaginations into something physical. The product became a huge success, so much so that there isn’t anyone alive who doesn’t know the name Play-Doh and associate the brand with happy memories.

Failure doesn’t always directly lead to a major success as it did in the case of Play-Doh and you can’t always physically use your failures. You can, however, always use the things you learn from your failure.

What doesn’t kill you……

We’re sure you’ve heard every failure cliché under the sun. We all know that failure is supposed to make those successes even sweeter. We know that what doesn’t kill us makes us stronger and we know that failure is just another word for experience. The most frustrating thing about these clichés? They’re all true, to some extent. So, how do we start taking them seriously?

The best thing you can do for your business is to take failure as it comes and not get knocked down and permanently defeated. There’s no need to glorify failure – we all know that failing is disappointing and demoralising – but there is a need to treat it like the lesson that it is. Dusting yourself off from failure means that you’re giving yourself another chance to get it right, maybe not next time, or the time after that but at some point down the track. It takes time to look at failure as a positive, but your business will thank you for it.

There is no denying that failure is scary, but using the failure to grow your business is a true art. If you’re ready to master the art, we would love to hear from you. Call Bx on 1300 068 229, or find out more about what we do here http://www.businessforlife.com.au/ProgramFindOutMore

Matt Alderton

  • August 14, 2018

Matt Alderton

Matt Alderton is the go-to business keynote speaker in Australia. Matt’s extensive experience across a broad range of industries from the franchise sector to all types of SME’s, together with Matt’s easy-going and fun presentation style, has made Matt a highly sort after speaker.

Matt Alderton is the founder and CEO of Alderton Enterprises, the Founder of Integrated Workforce Solutions, Founder and CEO of Orderfast, The Movie Crew, Bx and BxNetworking and the owner of multiple retail and hospitality businesses, as well being a # 1 best-selling author, professional speaker, coach & small business xpert. Matt was named Business Person of the Year in 2015, NSW Business Leader in 2016, and Finalist Australian Business Entrepreneur in 2016 and 2017. Alderton Enterprises was awarded the Australian Business of the Year in both 2016 and 2017.

With an extensive career in retail, management & leadership, Matt’s passion is and has always been developing and leading people to achieve their best. As a certified member of the esteemed John Maxwell Leadership team, Matt continues to serve and develop people with a vision of helping people achieve their goals in life.

Through Matt’s business ventures, he has lead teams in excess of 150 amazing people, Matt continues to invest in training and development and the businesses within Alderton Enterprises continue to be recognised within their industries for amazing results in the areas of customer service, retail excellence, marketing & promotions and business excellence.

At the helm of Alderton Enterprises, Matt continues to grow the enterprise and is currently expanding in a number of internet related opportunities, the expansion of IWS as Australia’s fastest growing rostering & payroll service provider and the continuing commitment to providing leadership training, coaching, workshops and keynote speaking. Matt’s latest venture, Bx, is the premier provider of training and education to small business in Australia and has worked with business experts such as John McGrath, Mark Bouris and Naomi Simpson. Bx and BxNetworking are on track to have the largest community of entrepreneurs in Australia.

Speaking Topics

Matt Alderton has over 12-years’ experience as a business owner, having owned more than a dozen businesses across multiple industries, including retail, hospitality, technology, entertainment, and professional development.

During Matt’s time as a business owner, Matt has been faced with enormous challenges, including being defrauded of almost $1m by a business partner, the Global Financial Crisis and also the death of 8 family members within only a few short years.

Through these experiences and many others, Matt’s attitude, resilience and business and life lessons have become the pillars to which Matt’s various keynotes and presentations are based.

Matt’s most requested keynote topics are centred around:

  • Leadership
  • Business Networking
  • Customer Service
  • Business Growth & Scalability
  • Profit

Matt has written a #1 Best-Selling book, ‘Business for Life’, and speaks on the following topics:

  1. Mindset
  2. Planning
  3. Sales
  4. Marketing
  5. Leadership
  6. Operations & Systems
  7. Finance

Matt’s experience in the franchise sector, often leads to speaking opportunities within franchise conferences. Matt has incredible knowledge around systems and processes, automation, outsourcing, and building scalable businesses.

Through Matt’s business, Bx, Matt has coached hundreds of business owners to build successful scalable business. In addition to the above, Matt can help business grow their sales fast, understand the psychology of selling, create an online strategy, build business networks, create a publicity and PR plan and build strategic partnerships.

Matt’s broad and extensive knowledge across growing SME’s, coupled with his real-life experiences, and overcoming of significant adversities, makes for an incredibly inspiring and engaging presentation.

Matt can tailor an event to suit any business, conference or event, so the delegates get maximum impact and results.

 

Visit Matt’s Showcase Page

 

 

 

Creating Loyal Customers & Raving Fans

It’s common knowledge that it’s easier to keep existing customers rather than winning over new ones, but this fact can sometimes get lost in amongst the pressure we all feel to be bringing in new customers and growing our business. We get distracted and we start neglecting those customers who have already engaged with us in the past.

Why should you shift your focus to your existing customers?

Have you ever considered how much time and money you spend trying to engage new customers through your marketing? Of course, you have to spend resources in order to make sales, but could some of those resources be better spent looking after your existing customers? Marketing is essential for growing your business, but how much of your marketing is going to people who were once your customers but left for a better solution? Save your time, money and energy by focusing more on your existing customers.

While we’re still talking resources, have you ever considered what will happen when all that marketing pays off? Does your business have all the resources ready to go if, suddenly, a swarm of new customers want to engage? If you become overwhelmed and can’t provide the new customers with the service you promised them or the existing customers with the service they’ve come to love, you could be running the risk of losing everyone all together.

How can you foster loyalty?

You’ve got customers, so how can you make sure they stay with you? It’s less about meeting their expectations and more about going above and beyond!

Be Transparent

Have you ever wanted to buy a product online, only to find they had no clear guide to shipping costs? Maybe it’s an oversight or perhaps it’s a deliberate omission to hide their astronomical prices. Either way, it’s not a good look. Laying everything out clearly for your customer to see is the best way to foster trust.

Be Accessible

Most of the time, it feels like you’re shouting into the void – your email campaigns might show increases in sign ups or sales but it’s less common to have your customers telling you exactly what they think. Provide them with an option to give you feedback and make it front and centre. Not only does it feel less like you’re talking to yourself, but it gives your customers a voice and opens up the communication between you.

Be Knowledgeable

If you were asking someone for directions in a big city, would you trust them if they weren’t even sure where they were or changed their mind constantly? Similarly, in business, it’s important you know where you’ve been, where you are now and where you’re going. Know everything you can about your business so that when, inevitably, a customer asks a question, you can give them a confident answer. How can they trust you if you’re not sure about something you’re supposed to be good at?

Be Consistent

Customers are big fans of consistency. It’s comforting to know that you’ll get the exact same great result every single time and if you are consistent, your customers will become even bigger fans of you. Never sacrifice quality for quantity, no matter how efficient you seem – it will ultimately make your customers lose faith in the service or product you provide.

Be Genuine

You might be selling your product or service but you’re also selling the experience of doing business. Having genuine, honest conversations will keep customers coming back for more and owning up to your mistakes, when you make them, will show your customers you care about the end result. It might seem like a small (and easy) thing, but being genuine could be the reason your customers choose you every time.

Start implementing some of these easy tips today and watch as your customers become raving fans!

 

If you want to find out more about creating Raving Fans or about what we do at Bx, feel free to book a quick 15-20 minute chat with me and we can talk. Book in HERE.